Job Summary
Director Emergency Services
Director Emergency Services
The facility
Full Time – Days – No Weekends
The facility, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. The facility is licensed for 853 beds and is the region's only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children's hospital in Western North Carolina. The facility is also a Magnet designated hospital for nursing excellence.
Job Summary and Qualifications
The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives.
Major Responsibilities
Quality
- Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care.
- Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.
- Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve.
- Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards.
- Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
- Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning.
- Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
- Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated.
- Service
- Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.
- Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience.
- Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.
- Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.
- People
- Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement.
- Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. <